Shipping policy
Shipping
Processing time
Orders are packed and dispatched within 1 business day. Orders placed on weekends or public holidays are processed the next business day. You will receive tracking by email as soon as your order ships.
During sale periods and product launches, processing may take longer. Any delay is shown at checkout or emailed to you.
Australia
- Free Standard — 7 business days
- Express — 2-3 business days
- Standard - 4-5 business days
shipping on orders over All domestic orders are sent with tracking.
International
We ship to INTERNATIONAL COUNTRIES. Rates are calculated at checkout based on your address.
Delivery estimates
All delivery timeframes are estimates provided by the carrier and are not guaranteed. Once a parcel is handed to the carrier, transit time is outside our control. Weather, customs, public holidays and carrier backlogs can all cause delays, and a delay of this kind is not grounds for a refund or cancellation.
Your address
You are responsible for entering a complete and correct delivery address. Check it at checkout — we cannot change an address once an order has been dispatched.
If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, or because it went unclaimed, we will re-send it once you pay the return and re-delivery postage. Original shipping charges are not refunded.
Lost or damaged parcels
If your tracking has not updated for 9 business days, or your parcel arrives damaged, email us at support@valvdco.com with your order number and photos where relevant. We will lodge an enquiry with the carrier and work with you to resolve it.
Where a parcel is marked as delivered but you have not received it, we will investigate with the carrier. Please also check with neighbours, your building's mail room and any safe-drop location noted on the tracking before contacting us.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will do what we can before it is packed, but once an order has been dispatched it cannot be changed or cancelled and our Returns & Refunds Policy applies.
Your rights
Nothing in this policy excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law, including the guarantee that goods will be delivered within a reasonable time.